Ten departments, one front door.

Find the team responsible for a service, their opening hours and how to reach them directly.

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Department directory

Mill Road Depot

Public Works

Streets, footpaths, street lighting

Street maintenance scene on a divided highway with a traffic barrier guiding cars to the right lane, roadwork equipment including a street sweeper, and multiple warning markers with orange lights during daytime under cloudy sky.

(555) 014-2400

Traffic Solutions

Water & Utilities

Streets, footpaths, street lighting

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(555) 591-3027

Civil Works

Plan & Building

Streets, footpaths, street lighting

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(555) 327-6819

Urban Services

Parks & Recreat

Streets, footpaths, street lighting

Colorful children's playground featuring a large wooden climbing structure with slides decorated like characters, a giant slingshot, climbing walls, and various play equipment on a vibrant safety surface under a clear blue sky.

(555) 482-9035

Road Maintenance

Community Safety

Streets, footpaths, street lighting

Four people wearing teal shirts and gloves are picking up litter on a grassy area near a large bridge during daylight.

(555) 735-1846

Public Infrastructure

Libraries

Streets, footpaths, street lighting

Person standing in a library aisle between tall wooden bookshelves filled with books, holding a book and looking at it, with a window and small yellow drawer units in the background.

(555) 846-2951

Safety Systems

Finance

Streets, footpaths, street lighting

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(555) 903-5172

City Development

Community

Streets, footpaths, street lighting

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(555) 268-4390

Construction Services

Customer

Streets, footpaths, street lighting

(555) 714-8263

Behind the scenes

What happens when you report a pothole

Large pothole filled with water on a rural asphalt road during daytime, with a car in the distance and hills in the background.

Construction worker wearing a red hard hat, yellow safety vest, and protective goggles, holding a clipboard with arms crossed, standing in front of tall residential buildings and a construction crane.

Three young adults seated in a cozy library room, reading books with wooden bookshelves filled with colorful books in the background, a glass table in front of them.

Two construction workers wearing white helmets and high-visibility jackets use tablets at a construction site with dirt ground and equipment in the background.

Step 01

01

311 logs your report

Customer Service confirms the location and sends you a reference number.

Step 02

02

Public Works inspects

A crew rates the risk within 24 hours. Dangerous holes are patched the same day.

Step 03

03

Water & Utilities checks below

If a pipe is causing the damage, it's fixed first so the road isn't dug up twice.

Step 04

04

Handover and warranty

A full photo record, both warranties registered, and a property left cleaner than the crew found it.

Careers

Work for your town

[ We hire lifeguards ]

Full-Cycle Creative Services, from Idea to Impact.

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Two construction professionals, a woman in an orange safety vest and hard hat and a man in a white hard hat and blue shirt with red tie, looking at a laptop at a construction site with buildings in the background.

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We Do

Creative Service

We Do

Senior Stormwater

We Do

Library Program

We Do

Customer Service

Ask about a role

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Local elections

The next council election is in October 2030.

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Government Public Services