Find a council service.

Search by what you want to do. Every service lists steps, fees and timeframes up front.

Our Popular Services

Services residents use most

Pet registration

Register your dog or cat, update your details, replace a tag or report a lost pet.

Same day
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Animal Management
Lost and Found Pets
Pet Registration
Tag Replacement
Microchipping
Animal Welfare
Water and sewer bills

Pay water and sewer bills, set up an account, move house or report a leak.

Instant
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Water and Utilities
Leak Reporting
Water Bills
Account Setup
Sewer Charges
Public Services
Waste & recycling

Bin collection days, missed bins, bulky waste pickups and the recycling drop-off centre.

2 Weeks
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Public Works
Waste Management
Recycling
Waste Reduction
Clean Environment
Recycling Centre
Building permits

Apply for approval to build, renovate, extend or demolish. Includes inspections.

3 weeks
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Building Permits
Construction
Urban Planning
Permit Management
Inspections
Public Services
Parking permits

Apply for a resident, visitor or business parking permit and manage your vehicle details online.

5 business days
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Parking Permits
Parking Solutions
Digital Permits
Resident Zones
Visitor Passes
Business Permits
Property tax & rates

Understand, pay or get help with your council rates, including pensioner rebates.

Instant
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Property Tax
Property Rates
Public Services
Municipal Services
Digital Services
Rates Relief
Ways to access services

Online, by phone or in person

Online ,  Anytime

30 services can be completed start to finish online. Save your progress and come back later.

Call 311

Weekdays 8 am to 6 pm. Free interpreters in over 100 languages. Ask for one when you call.

Visit a service centre

Walk in or book a time at Town Hall, Mill Road Depot or Riverside Community Centre.

Services for you

Browse by who you are

Residents
Rates, bins, parking and water
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Businesses
Licences, signage and trading
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Community groups
Grants, venues and event permits
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Fees and payments

Common fees for 2026–27

Service
Standard
Concession
Residential parking permit (yearly)
$85
$40
Minor building permit
$320
$105
Business licence (new)
$210
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Community hall hire (per hour)
$48
$20
Extra green waste bin (yearly)
$95
$60
Common Questions

Frequently Asked Questions

Let’s Contact With Us

Our council team can help with rates, permits, waste collection, parking and other local services.

Book a Call
Book a Call
How do I find my ward and councillor?

Yes. Property tax can be paid in full, in four quarterly instalments or by monthly direct debit at no extra cost.

When is my bin collected?

Yes. Property tax can be paid in full, in four quarterly instalments or by monthly direct debit at no extra cost.

Can I pay my rates in instalments?

Yes. Property tax can be paid in full, in four quarterly instalments or by monthly direct debit at no extra cost.

How do I speak at a council meeting?

Yes. Property tax can be paid in full, in four quarterly instalments or by monthly direct debit at no extra cost.

Is Town Hall accessible?

Yes. Property tax can be paid in full, in four quarterly instalments or by monthly direct debit at no extra cost.

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Local elections

The next council election is in October 2030.

Make sure you're enrolled at your current address. It takes five minutes.
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Government Public Services
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